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Q. are your products made specifically for blonde hair?

A. yes they were 100% made for blonde hair and designed to repair damaged hair so the hair looks and feels its best

Q. can people who are not blonde use these products?

A. people who are not blonde can use these products. they are specifically designed to repair and replenish blonde hair which still carries all the benefit for people of other hair types. 

Q. who designed these products?

A. these products were designed by award winning hairstylists, veronica lee and jessica lee, who are both blonde specialists.

Q. are your products toxin free?

A. our products are absolutely toxin free and do not contain sulphates, parabens, and phthalates.

Q. are your products cruelty free?

A. our products are absolutely cruelty free and we are listed on the PETA database as a cruelty free company. that can be verified by the PETA cruelty free database listed on their website. 

Q. what do you use instead of water in your products?

A. we use ORGANIC SEA KELP EXTRACT which is rich in vitamins, minerals, and nutrients specifically for hair growth and health.

Q. what do you use to scent your products?

A. we use pure essential oils to scent the products which also provide antioxidants and nourish the hair 

Q. why do you use aluminum to package the products?

A. we use aluminum because it is 100% recyclable and it is an antibacterial. 

Q. what is the shelf life of your products?

A. the shelf life of our products unopened is generally two year. once opened, we recommend that the product be used within 1 year if possible. the product's life length after being opened can vary depending on how the product is handled, but should be good for at minimum 1 year after being opened.

Q. where are your products made?

A. our products are all made in canada.

Q. how long does it take to get my order?

A. you can expect to receive your order within approximately 7-10 days from the date that you placed your order.

Q. do all my products come in the one package?

A. in most case your order will come in a single package.  in some cases, in order to get all items within your order to you as quickly as possible we will ship more than one package (from each of our warehouses).  when we do that, you can expect the packages to arrive on different days and/or times. 

Q. what form of payments are accepted?

A. we accept visa, mastercard, amex and paypal.

Q. how can i add a discount on my order?

A. if you received a discount code from nvenn hair and beauty, that code can be entered on the checkout page.

Q. which countries do we ship to?

A. we ship within the us, canada and the uk. see below for shipping charges.

Q. what do you charge for shipping and handling?

A. we offer free shipping in Canada and the US on orders over $39. on orders under $39, flat rate shipping of $9.97 applies. flat rate shipping of $29.97 applies to orders outside of US and Canada.

Q. how can i get the latest products offered?

A. check our website at least once per week and you will be able to see all of the limited time deals we are offering :) also you can subscribe to our mailing list at the bottom of the homepage where all promotions / deals will get sent right to you.

Q. what is your warranty policy?

A. we warranty all of the products we sell against manufacturer defects for up to 30 days after your purchase.

Q. how do i return / exchange the product i purchased and how long do i have?

    A. we stand behind our products. if you are not completely satisfied with your nvenn products, then you have 14 days to do a full refund or exchange. simply contact us here and one of our team members will help you.

    Q. will i be charged sales tax?

    A. we are required by law to collect sales or other applicable taxes. nvenn hair and beauty follows federal guidelines for determining taxes. the tax amount displayed during the checkout process is an estimate and is labeled accordingly.

    Q. how do i return my product?

    A. please send us a message on the contact us page, with your order number and any relevant details and we will process your return. please mail any product(s) you are returning to the following address:

    nvenn hair and beauty
    po box 2039, edmonton main
    edmonton, ab, t5j 2p4